If you have a love of beautiful unspoilt countryside steeped in centuries of history, or a passion for fine wines & cuisine, architecture or genealogy then we have the Europe Tour for you. With many years experience and a knowledgeable team you'll enjoy the safety of knowing that your travel investment is protected by TICO and your travel experience will be "hassle free".
News & Updates
Rome, Cinque Terre & FlorenceHistory, famous cities, marvellous art galleries & museums combine with the spectacular scenery of the Cinque Terre. 10-day Independent Tour from 1869 person!
Leonardo TourEnjoy the splendours of Italy's classic cities - Rome, Florence, and Venice. A first-class rail tour for the independent traveller. 7-day Independent Rail Tour from $1079 person!
Andrea Bocelli in TuscanyFlorence, Siena & Chianti combined with the unforgettable experience of Andrea Bocelli's open-air Summer concert in the heart of Tuscany. 7-day Independent Tour from $1789 person!
Sabino, Royal City Travel
Terms & Conditions
Bookings made with CIT Tours (a division of Carisma International Travel & Tours Inc.) (hereafter referred to as CIT) involve an agreement between you and CIT plus other suppliers who provide the services for which you pay. CIT does not own, manage, control or operate any transportation vehicle, hotel, resort or other suppliers of services and is not responsible for their acts or omissions. The following information and conditions constitute your binding contract with CIT and its suppliers. Please read carefully and understand all the information on this page as it sets out the conditions governing the provision of services.
To make a booking:
CIT accepts bookings through travel agents. All communication prior to your departure, including payment and/or refund transactions will only be conducted through your travel agent. Bookings are accepted subject to availability and are considered confirmed once the appropriate non-refundable deposit payments or full payments have been received by CIT and written confirmation has been issued.
Tours / Packages / Villas* $500 per person
Hotels** $50 or 10% of total price
Car rental $50 per car
*Certain villas may require a higher deposit amount. Details on request.
**Packages with non-refundable hotel offers require full payment at the time of booking
Payment must be made through your travel agent by cheque or with the following credit cards: VISA, MasterCard, American Express or Diners Card. If you make a payment with a credit card, CIT Tours will appear as the vendor on your statement and not the travel agency. Verbal authorization via your travel agent, to use your credit card for the deposit and/or final payment indicates your compliance with our terms and conditions, whether or not you have signed the appropriate draft. The travel agent is responsible for securing and retaining a signature on file. In the event that a cardholder refuses to honour a charge, CIT will hold the travel agent of record responsible for the full amount.
Full payment for Europe bookings is required 45 days prior to the commencement of services. Reservations made within 45 days of commencement of services must be accompanied by full payment.
CIT reserves the right to cancel bookings where payment has not been received within five days of the due date.
The intention to cancel must be communicated in writing to your travel agent. Cancellation penalties will be calculated based on the time notification is received by CIT and are as follows:
- cancellations received up to 45 days prior to departure - deposit amount
cancellations received between 45 and 21 days prior to departure - 50% of total cost per person
cancellations received less than 21 days prior to departure - 100% of total cost per person.
- cancellations received up to 45 days prior to departure - deposit amount
cancellations received between 44 and 30 days prior to departure - 50% of total cost per person
cancellations received less than 30 days prior to departure or for non-arrival - 100% of total cost per person.
- cancellations received more than 21 days prior to departure - $50 per person or 10% of total cost whichever is greater
cancellations received between 21 & 14 days prior to departure - 50% of total cost per person
cancellations received less than 14 days prior to departure or for non-arrival - 100% of total cost per person.
- cancellations received more than 3 days prior to departure - $50 per car or 10% of total cost whichever is greater
cancellations received less than 3 days prior to departure or no-shows - $50 plus one day's rental cost - Unused days are non-refundable.
- cancellation and/or revision fees will be advised at the time of reservation and are subject to the rules and regulations as deemed by individual airline policy.
- cancellation charges apply only to issued passes - 15% of the total cost
unused rail passes will be refunded less 15%
must be sent in writing and shall include all documentation.
Insurance: We strongly recommend that you purchase adequate insurance coverage appropriate to your needs.
Changes/Revisions to bookings:
CIT will make every effort to accommodate requests for changes or revisions to bookings. Change fees apply as follows:
All Tour Packages - changes made more than 14 days prior to departure - $100 per person.
No changes are possible less than 14 days prior to departure.
Villas & apartments - changes made more than 75 days prior to departure - $100.
Changes made at any other time will be considered as a cancellation and incur the appropriate cancellation fees.
Hotel - more than 14 days prior to departure - $100 per hotel.
Changes less than 14 days prior will be considered as a cancellation and incur the appropriate cancellation fees.
Car - more than three days prior to departure - $50.
Changes less than 3 days prior to departure will be considered a cancellation and incur the appropriate cancellation fees.
Rail Passes - Not ticketed - $50.
Once tickets have been issued - 15% of cost plus $50.
In the event that changes result in occupancy changes due to the cancellation of one or more passengers, the remaining passengers shall be responsible for the new occupancy rate.
All prices advertised in the brochure are calculated using fixed costs at the time of publication. These costs are dependent on fuel costs, rates of exchange and other factors and should these change the Tour Operator reserves the right to increase the price. However, should a price increase be greater than 7% the consumer has the right to cancel the contract for travel services and be refunded the total amount paid to the Tour Operator unless the increase is as a result of Government imposed taxes or fuel surcharges approved by the Canadian Transportation Agency.
Cancellation of Services: The Tour Operator will have no responsibility beyond the refund of all monies received in the event of certain services being cancelled. The refund will be deemed to constitute the full and final settlement.
CIT Tours has no control over the official star grading appointed to each hotel, as in Europe hotels are allocated their star grading by the Regional Tourist Authority, based on certain predetermined criteria. We have indicated this grading next to each hotel’s description. The official star rating and the price will give a good indication of the standard and range of facilities you can expect. Air-conditioning is often controlled by each hotel and restricted according to weather conditions or available mid-June to mid-September only.
Tour Operator Responsibility:
The Tour Operator (herein referred to as CIT) takes great care in making arrangements with suppliers of services (i.e.: airlines, hotels, ground transportation companies, cruise lines, etc.), which together form the travel services you have purchased. CIT acts solely as agents for suppliers, the suppliers are independent parties over which CIT exercises no direct control. CIT shall not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment of any nature or kind whatsoever, to you or your travelling companions or group members, resulting from the acts, omissions or negligence of anyone other than us or our employees acting properly on our behalf. Law, tariffs or conditions on tickets may also limit suppliers' liability and in particular, you should read and understand the limitations of liability set forth in the airline ticket or cruise documentation. A travel agent who sells or offers to sell travel services to a customer shall promptly provide the customer(s) a copy of the CIT travel brochure. The agent shall inform the passenger of the need to read the terms and conditions of this brochure. We strongly recommend that you consider the various types of insurance products offered by CIT.
Notice to Travellers:
Travellers should be aware that different living standards and practices may exist outside of Canada including but not limited to: provision of utilities, e.g. water and electricity; air-conditioning; accommodations; services of all kinds; food; food preparation; and water quality. CIT shall not be responsible for any loss, damage or injury resulting from different living standards.
Travel documents are issued and sent to your travel agent no later than 14 days prior to departure. For reservations that include hotel accommodation, excursions, tours, villas and/or a car rental a voucher is provided in order for you to receive the services booked. It is your responsibility to obtain, at your expense, all documentation required by the relevant government authorities, including those for your return to Canada. Ask your travel agent for details. Customs and/or immigration officials, at their own discretion, can deny a traveller entry into their country. CIT cannot be held responsible for denied entry under any circumstances.
No refunds or adjustments will be made for any portion of the trip or attendant services not taken or used.
CIT must be given every opportunity to resolve customer complaints in the destination. All concerns must be addressed to the supplier's customer service department in Europe (contact details are supplied with tickets). Only unresolved Customer Service issues, which were properly addressed in Europe, can be submitted in writing within 30 days after termination of scheduled travel dates. Claims or demands received after 30 days will not be responded to. Please allow 90 days for processing and include any unused documents with correspondence. All correspondence must be directed through the travel agent of record. CIT is not responsible for any representations made by Travel Agents, hotel employees or suppliers of any kind. No agent or representative of CIT may waive any provisions of these Terms & Conditions. The invalidity of any provision contained herein shall not affect the validity of any other provision.
TICO registration numbers: Wholesale 50015555 Retail 50015554 Ontario Registration No. 212622