Terms & Conditions
Bookings made with CIT Tours (a division of Carisma International Travel & Tours) (hereafter referred to as CIT) involve an agreement between you and CIT plus other suppliers who provide the services for which you pay. CIT does not own, manage, control or operate any vehicle, hotel, resort or other supplier of services and is not responsible for their acts or omissions. The following information and conditions constitute your binding contract with CIT and its suppliers. Please read carefully and understand all the information on this page as it sets out the conditions governing the provision of services.
To make a booking:
CIT accepts bookings through travel agents. All communication prior to your departure, including payment and/or refund transactions, will only be conducted through your travel agent. Bookings are accepted subject to availability and are considered confirmed once CIT has received the appropriate non-refundable deposit payments or full payments and written confirmation has been issued.
Tours / Packages** / Villas & Apartments* $500 per person
Hotels**, transfers and/or excursions $100 per person or 10% of the total price
Groups deposits and payments as advised at time of booking.
Car rental $50 per car or 10% of the total price
*Certain villas and/or apartments may require a higher deposit amount. Details on request.
**Packages with non-refundable hotel offers require full payment at the time of booking.
Payment must be made through your travel agent by cheque or with the following credit cards: VISA, MasterCard, American Express or Diners Card. If you make a payment with a credit card, CIT Tours will appear as the vendor on your statement and not the travel agency. Verbal authorisation via your travel agent, to use your credit card for deposit and/or final payment indicates your compliance with our terms and conditions, whether or not you have signed the appropriate draft. The travel agent is responsible for securing and retaining a signature on file. In the event that a cardholder refuses to honour a charge, CIT will hold the travel agent of record responsible for the total amount.
Full payment is required 45 days prior to commencement of services. Reservations made within 45 days of commencement must be accompanied by full payment. CIT reserves the right to cancel bookings where payment has not been received within five days of the due date.
The intention to cancel must be communicated in writing to your travel agent. Cancellation penalties will be calculated based on the time notification is received by CIT and are as follows:
Custom Vacations & Excursions
• cancellations received up to 45 days prior to departure – deposit amount
• cancellations received between 45 and 21 days prior to departure – 50% of total cost per person
• cancellations received less than 21 days prior to departure – 100% of total cost per person
Small-Group Coach Tours
• cancellations received more than 45 days prior to departure – deposit amount
• cancellations received less than 45 days prior to departure – 100% of total cost per person
Villas & Apartments
• cancellations received up to 45 days prior to departure – deposit amount
• cancellations received between 44 and 30 days prior to departure – 50% of total cost per person
• cancellations received less than 30 days prior to departure or for non-arrival – 100% of total cost per person
• cancellations received more than 21 days prior to departure - $50 per person or 10% of the total cost whichever is greater
• cancellations received between 21 & 14 days prior to departure - 50% of total cost per person
• cancellations received less than 14 days prior to departure or for non-arrival - 100% of the total cost per person
• Non-refundable hotel offers are 100% non-refundable
• cancellations received more than 3 days prior to departure – $50 per car or 10% of the total cost whichever is greater
• cancellations received less than 3 days prior to departure or no-shows – $50 plus one day’s rental cost
• Unused days are non-refundable
• cancellation and/or revision fees will be advised at the time of reservation and are subject to the rules and regulations as deemed by individual airline policy.
• as advised at time of booking.
must be sent in writing and shall include all documentation.
Insurance: We strongly recommend that you purchase adequate insurance coverage appropriate to your needs.
Changes/Revisions to Bookings:
CIT will make every effort to accommodate requests for changes or revisions to bookings. Change fees apply as follows:
ALL TOUR PACKAGES – changes made more than 14 days prior to departure - $100 per person. No changes are possible less than 14 days prior to departure or for packages with non-refundable hotels.
VILLAS & APARTMENTS – changes made more than 75 days prior to departure - $100. Changes made at any other time will be considered as a cancellation and incur the appropriate cancellation fees.
HOTEL – more than 14 days prior to departure - $100 per hotel. Changes less than 14 days prior will be considered as a cancellation and incur the appropriate cancellation fees. Changes are not possible for non-refundable hotel offers.
CAR RENTAL - more than three days prior to departure - $50. Changes less than three days prior to departure will be considered a cancellation and incur the appropriate cancellation fees.
In the event that changes result in occupancy changes due to the cancellation of one or more passengers, the remaining passengers shall be responsible for the new occupancy rate.
Price Increases: All prices advertised in the brochure are calculated using fixed costs at the time
of publication. These costs are dependent on fuel costs, rates of exchange and other factors and should
these change, the Tour Operator reserves the right to increase the price. However, should a price increase be greater than 7%, the consumer has the right to cancel the contract for travel services and be refunded the total amount paid to the Tour Operator unless the increase is as a result of Government imposed taxes or fuel surcharges approved by the Canadian Transportation Agency.
Cancellation of Services : The Tour Operator will have no responsibility beyond the refund
of all monies received in the event of certain services being cancelled. The refund will be deemed to
constitute full and final settlement.
Hotel Ratings: CIT TOURS has no control over the official star grading appointed to each hotel,
as in Europe, hotels are allocated their star grading by the Regional Tourist Authority, based on certain
predetermined criteria. We have indicated this grading next to each hotel’s description. The official
star rating and price will give a good indication of the standard and range of facilities you can expect.
Air-conditioning is often controlled by each hotel and restricted according to weather conditions or
available mid-June to mid-September only.
Tour Operator Responsibility: The Tour Operator (herein referred to as CIT) takes great
care in making arrangements with suppliers of services (i.e., airlines, hotels, ground transportation
companies, cruise lines, etc.), which together form the travel services you have purchased. CIT acts solely as agents for suppliers, the suppliers are independent parties over which CIT exercises no direct control. CIT shall not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment of any nature or kind whatsoever to you or your travelling companions or group members, resulting from the acts, omissions or negligence of anyone other than us or our employees acting properly on our behalf. Law, tariffs or conditions on tickets may also limit suppliers’ liability, and in particular, you should read and understand the limitations of liability set forth in the airline ticket or cruise documentation.
A travel agent who sells or offers to sell travel services to a customer shall promptly provide the
customer(s) a copy of the CIT travel brochure. The agent shall inform the passenger of the need to read
the terms and conditions of this brochure. We strongly recommend that you consider the various types
of insurance products offered by CIT.
Notice to Travellers: Travellers should be aware that different living standards and practices
may exist outside of Canada, including but not limited to the provision of utilities, e.g. water and electricity; air-conditioning; accommodations; services of all kinds; food; food preparation; and water quality. CIT shall not be responsible for any loss, damage or injury resulting from different living standards. CIT shall not be responsible for any loss resulting from delay, inclement weather, quarantine restrictions, epidemics, pandemics, government health advisories, alerts, strikes, government actions, civil unrest or any other Event of Force Majeure, and a full refund will not be granted
Documentation: Travel documents are issued and sent to your travel agent no later than 14 days
prior to departure. For reservations that include hotel accommodation, excursions, tours, villas and/or a
car rental, a voucher is provided in order for you to receive the services booked. It is your responsibility
to obtain, at your expense, all documentation required by the relevant government authorities, including
those for your return to Canada. Ask your travel agent for details. Customs and / or immigration officials,
at their own discretion, can deny a traveller entry into their country. CIT cannot be held responsible for
denied entry under any circumstances.
Refunds: No refunds or adjustments will be made for any portion of the trip or attendant services
not taken or used.
Customer Service: CIT must be given every opportunity to resolve customer complaints in
destination. All concerns must be addressed to the supplier’s customer service department in Europe
(contact details are supplied with tickets). Only unresolved Customer Service issues, which were properly
addressed in destination, can be submitted in writing within 30 days after the termination of scheduled
travel dates. Claims or demands received after 30 days will not be responded to. Please allow 90 days
for processing and include any documents with correspondence. All correspondence must be directed
through the travel agent of record.
CIT is not responsible for any representations made by travel agents, hotel employees or suppliers of
any kind. No agent or representative of CIT may waive any provisions of these Terms & Conditions. The
invalidity of any provision contained herein shall not affect the validity of any other provision.
TICO registration numbers: Wholesale 50015555 Retail 50015554
Ontario Registration No. 212622
7007 Islington Avenue, Suite 205
Woodbridge, Ontario L4L 4T5